Legal

Refund and Cancellation Policy

Effective date: 6 October 2026

This policy explains when Nexreach Solutions, a unit of Tirupati Health Lifestyle and Services, Tirupati, Andhra Pradesh (GSTIN 37CNOPM5629J2ZA), gives refunds for its business messaging services. It forms part of our Terms of Service.

1. Subscription fees

• First purchase: if your WhatsApp Business account has not gone live through us, you can cancel within 7 days of your first payment and get a full refund of the subscription fee.
• After your account is live: subscription fees for the current billing period are not refundable. You can cancel at any time and you will not be charged for the next period.
• Yearly plans: if you cancel a yearly plan after the first 30 days, we refund the unused full months, minus any discount you received for paying yearly.

2. Setup and onboarding fees

One-time setup fees are refundable in full if we have not started work on your account. Once setup has started, including submitting your business for Meta verification, they are not refundable.

3. Messaging wallet balance

• Charges for messages already sent are not refundable, because we pay them to Meta.
• When you close your account, we refund any unused wallet balance above ₹500, minus payment gateway charges, within 15 working days of your request.
• Wallet balance does not expire while your account is active.

4. When refunds are not given

• If Meta rejects your business verification, restricts your number or bans your account because of your content, opt-in practices or business category.
• If we suspend or end your account because you broke our Terms of Service or WhatsApp's policies.
• For outages caused by Meta, telecom networks or other events outside our control.

5. Service problems caused by us

If the Services are unavailable for more than 48 hours in a row because of a fault on our side, we will credit the affected days to your next bill, or refund them if you are leaving.

6. How to ask for a refund

Email billing@nexreachsolutions.in from your registered email address with your business name, invoice number and reason. We reply within 2 working days. Approved refunds are paid to the original payment method within 7–15 working days. GST is refunded or adjusted through a credit note as required by law.

7. Contact